This is probably a simple problem, but I'm new to Plex so I'd appreciate some help
I have a folder with some episodes of a french tv series. Each episode has a matching external subtitle file (in the same folder). I have ticked "Local Media Assets" in Settings->Plex Media Server->Agents, and made sure it's top of the list. The naming convention for the subtitle file is correct, I think. - "ProgramName.S01E01.en.srt", for example.
I control Plex remotely via the Android app. If I chose an episode, and cast it to a Chromecast, it plays perfectly, but without subtitles. If I go into Settings, and look at Subtitles (CC in a square speech bubble icon), there aren't any.
Where am I going wrong?
Cheer