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unable to enable remote access

I have a Plex media server running on a VPS connection with a public satic ip when i try to enable remote access i get the following errors in the log file

Feb 03, 2017 18:18:19.989 [0x7f34b63ff700] ERROR - NAT: PMP::getPublicIP, couldn't initialize: -3:Unable to get Gateway
Feb 03, 2017 18:24:13.415 [0x7f34b63ff700] ERROR - NAT: PMP::getPublicIP, couldn't initialize: -3:Unable to get Gateway

anyone know why plex cant seem to get my public ip or even gateway. the server works just fine only cant setup plex remote.


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