I recently started encountering the issue below with my Plex Media Server 1.3.3.3148-b38628e on CentOS 7.3.1611.
I am able to access the server just fine using the web apps and the iOS app, both locally and remotely, and I can browse through my media without any problems. I am also able to start playing media without issue. The problem occurs if I attempt to interrupt the currently-playing file by starting to play a new one; in this case, I will receive an error in the app stating "something went wrong playing your media, please try again."
For example:
I decide to play some music files so I browse to an album I want to play in my iOS app and select a track. The music starts to play without issue. Halfway through the track I decide I want to listen to another track in the album, so I browse to the new track and hit play. The current track will stop and the app will try to load the newly selected track. After about 30 seconds of trying, the app will eventually display the "Uh-oh" error above. If I try to select any other track -- other that the one I started with -- the same error will usually occur. However, I'm generally able to go back to the track I was originally playing and resume it without problems, and if I allow the track to finish on its own, it will usually start the next track automatically without problems (but if I try to select another track again the problem will usually reoccur). In order to resolve the issue, I need to force-quit the Plex app and restart it. After logging back in, I can browse to whatever track I'd like and play it without problems, but selecting a new track will usually result in the same problem all over again.
This issue is relatively new; I think it started occurring during the last one or two updates but I can't remember specifically (I don't think it was happening with version 1.3.1.3102-a8accf1 or earlier, but I cannot say for sure). It's also a bit intermittent; occasionally I can start a new track while listening to another one, but after trying to switch tracks a few times the error will eventually occur.
I have attached an excerpt of my Plex Media Server.log file here. I tried watching the error in progress and noticed the following warnings pop up in the logs at the time when the app was trying to play the newly selected track (and failing):
- WARN - Denying access due to session lacking permission to direct play part XXXX
There will also eventually be a TLS error:
- ERROR - CERT: Error in TLS handshake: short read
Since this is a new problem I'm hoping it was a newly-introduced bug that can be reverted, unless someone recognizes this error and it's just a weird configuration issue. Please help! Thanks!