I find a notification every morning that Plex has crashed (would you like to report it). This has been going on for several weeks now. I look at the details and I see that the application crashing is Plex Media Scanner. I have not been able to successfully diagnose the problem. I have not been able to find a similar issue for Linux in the support forum.

What files should I be gathering? How should I review the contents for the issue?

fwiw, I am very comfortable in the Linux commandline and server environment and can navigate the file system and parse log files easily.

Linux tofu 4.10.0-20-generic #22-Ubuntu SMP Thu Apr 20 09:22:42 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
Plex Version 1.5.0.3501

I've just upgraded my Plex Media Server to (plexmediaserver_1.6.1.3722-4955e31cf_amd64.deb). Soon after, I couldn't create new sessions to the server via SSH. Lucky for me, I hadn't closed the session I was using to upgrade Plex on.

On looking at /var/log/auth.log (see below), I see that Plex installer removed me from all groups except video - why would this happen without checking with the user first? This could cause someone to have a really bad day if they are not careful - and mind you, I just so happened to login to the server while I was in a different workspace on my laptop - and then got a Permission denied (publickey).

So, why would the installer go to such drastic measures as to nearly lock out user from server? I only allow public key logins (and only for certain users) to the server as it is exposed to the Internet.

May 13 16:02:01 mediav sudo:      akk : TTY=pts/5 ; PWD=/home/akk ; USER=root ; COMMAND=/usr/bin/dpkg -
i plexmediaserver_1.6.1.3722-4955e31cf_amd64.deb
May 13 16:02:01 mediav sudo: pam_unix(sudo:session): session opened for user root by akk(uid=0)
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'adm'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'disk'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'cdrom'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'sudo'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'audio'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'dip'
May 13 16:02:13 mediav usermod[19808]: add 'akk' to group 'video'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'plugdev'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'sambashare'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'akk'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from group 'vboxusers'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'adm'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'disk'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'cdrom'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'sudo'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'audio'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'dip'
May 13 16:02:13 mediav usermod[19808]: add 'akk' to shadow group 'video'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'plugdev'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'sambashare'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'akk'
May 13 16:02:13 mediav usermod[19808]: delete 'akk' from shadow group 'vboxusers'
May 13 16:02:13 mediav sudo: pam_unix(sudo:session): session closed for user root

Hi, new to this forum, so maby I posted this in the wrong section.
Anyway, I got somewhat strange problem. Got a raspberry pi3 set up as a portable AP.
So I can connect to it by wifi when traveling.
I now also installed plex server on it. Here's my issue.
If I also have a lan connected to my pi, I can access my plex server on <lan-ip:32400/web>
When I use for example laptop, ipad or whatever and connect to my pi using wifi I then on a wifi access to my pi. But when try to connect <wifi-ip:32400/web> I firt got the plex logo, the "circle" spinning but then the message plex not reachable. I figure it got to have something to do with my wifi-ap setup, just cant figure out what. Also, the pi have internet access at this point, not sure if that matters ...
Hopfully someone can point me in the right direction.

Br Tobias

Hello all fellow Plex fans,

I recently downloaded and installed Ubuntu server 64bit 16.04 LTS and downloaded and installed plex media server.

The problem is that I can't seem to get the web interface to come up on my windows 8.1 64bit computer web browser... I'm not getting any errors or anything, it just goes to a Bing search page. I typed in "192.168.0.8:32400/web" and nothing happened.

I have pinged the server and pinged google from the server and that was successful so I know the connection is good.

I have been following steps in YouTube videos and still it does not work. I don't know if i'm missing some crucial piece to get it working?

I choose to run Linux server because of its low overhead vs. Windows and its way less buggy than Windows. Also its free software.

Please help me solve this.

I can browse and view, but cannot play on any device. Tried Roku, NVidia Shield, Android App, Web client. Have restarted service, rebooted the server, disabled subtitles, etc. Relevant lines in the log I can't find any info about searching around:

WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).

Server logs with Debug are attached (Edit: Removed). This started occurring today with no change to the server. I updated from 1.5.5 to 1.5.6 in response, which did not fix the issue. Thank you for any help you can provide!

I am just about to give up. I have scoured this forum and the interwebs and tried so many different things to get it to work, still nothing. So I'm posting here in sheer desperation.

Setup: brand new RPi3, clean Raspbian Jessie 4.4 install. Ethernet connection. No firewall. Can SSH and VNC into the Pi.

Problem: can't access the web app on port :32400, or even on localhost:32400 / 127.0.0.1:32400. It always says the server is unavailable. For the love of all that is good, please help before I lose my mind...

===============================
Here are my debugging logs:

$ sudo service plexmediaserver status

● plexmediaserver.service - LSB: Plex Media Server
   Loaded: loaded (/etc/init.d/plexmediaserver)
   Active: active (exited) since Sat 2017-05-13 16:12:46 EDT; 11min ago
  Process: 2563 ExecStop=/etc/init.d/plexmediaserver stop (code=exited, status=0/SUCCESS)
  Process: 2596 ExecStart=/etc/init.d/plexmediaserver start (code=exited, status=0/SUCCESS)

May 13 16:12:45 raspberrypi su[2602]: Successful su for pi by root
May 13 16:12:45 raspberrypi su[2602]: + ??? root:pi
May 13 16:12:45 raspberrypi su[2602]: pam_unix(su:session): session opened for user pi by (uid=0)
May 13 16:12:46 raspberrypi plexmediaserver[2596]: Starting Plex Media Server: done
May 13 16:12:46 raspberrypi systemd[1]: Started LSB: Plex Media Server.
May 13 16:13:05 raspberrypi systemd[1]: Started LSB: Plex Media Server.

$ sudo journalctl -u plexmediaserver

-- Logs begin at Sat 2017-05-13 15:25:10 EDT, end at Sat 2017-05-13 16:25:21 EDT. --
May 13 15:25:13 raspberrypi systemd[1]: Starting LSB: Plex Media Server...
May 13 15:25:14 raspberrypi su[464]: Successful su for pi by root
May 13 15:25:14 raspberrypi su[464]: + ??? root:pi
May 13 15:25:14 raspberrypi su[464]: pam_unix(su:session): session opened for user pi by (uid=0)
May 13 15:25:15 raspberrypi plexmediaserver[442]: Starting Plex Media Server: done
May 13 15:25:15 raspberrypi systemd[1]: Started LSB: Plex Media Server.
May 13 16:12:33 raspberrypi systemd[1]: Stopping LSB: Plex Media Server...
May 13 16:12:33 raspberrypi plexmediaserver[2563]: Plex Media Server is not running (no process found)...
May 13 16:12:33 raspberrypi systemd[1]: Stopped LSB: Plex Media Server.
May 13 16:12:45 raspberrypi systemd[1]: Starting LSB: Plex Media Server...
May 13 16:12:45 raspberrypi su[2602]: Successful su for pi by root
May 13 16:12:45 raspberrypi su[2602]: + ??? root:pi
May 13 16:12:45 raspberrypi su[2602]: pam_unix(su:session): session opened for user pi by (uid=0)
May 13 16:12:46 raspberrypi plexmediaserver[2596]: Starting Plex Media Server: done
May 13 16:12:46 raspberrypi systemd[1]: Started LSB: Plex Media Server.
May 13 16:13:05 raspberrypi systemd[1]: Started LSB: Plex Media Server.

$ ps aux | grep plex

pi        2631  1.4  3.3 191148 31788 ?        SNl  16:12   0:16 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.5.5.3634-995f1dead /usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/System.bundle
pi        2696  0.3  1.7 172528 16728 ?        Sl   16:12   0:03 /usr/lib/plexmediaserver/Plex DLNA Server
pi        2697  0.0  1.3 105220 12596 ?        Sl   16:12   0:00 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.5.5.3634-995f1dead 32600 /waitmutex
pi        2757  0.4  2.4 118472 23312 ?        Sl   16:13   0:05 Plex Plug-in [com.plexapp.agents.lyricfind] /usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.5.5.3634-995f1dead /usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/LyricFind.bundle
pi        2759  0.8  3.1 124456 29532 ?        Sl   16:13   0:09 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.5.5.3634-995f1dead /usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/PlexMovie.bundle
pi        2761  0.6  3.0 123576 28492 ?        Sl   16:13   0:07 Plex Plug-in [com.plexapp.agents.thetvdb] /usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.5.5.3634-995f1dead /usr/lib/plexmediaserver/Resources/Plug-ins-995f1dead/TheTVDB.bundle
pi        3294  0.0  0.1   4276  1844 pts/0    S+   16:31   0:00 grep --color=auto plex

Hi, im having trouble starting the plex media server service on my pi zero w. I'm running jessie.

` Loaded: loaded (/etc/systemd/system/plexmediaserver.service; disabled)
Active: failed (Result: exit-code) since Sat 2017-05-13 20:55:14 UTC; 2s ago
Process: 1029 ExecStart=/bin/sh -c /usr/lib/plexmediaserver/Plex\ Media\ Server (code=exited, status=132)
Process: 1025 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=0/SUCCESS)
Main PID: 1029 (code=exited, status=132)

May 13 20:55:12 raspberrypi systemd[1]: Started Plex Media Server for Linux.
May 13 20:55:14 raspberrypi sh[1029]: Illegal instruction
May 13 20:55:14 raspberrypi systemd[1]: plexmediaserver.service: main process exited, code=exited, status=132/n/a
May 13 20:55:14 raspberrypi systemd[1]: Unit plexmediaserver.service entered failed state.
`

chown plex:plex ... is invalid

it seems like plex never truly uninstalls whenever i remove it too. If you need any other data let me know!

Hello everyone,

I'm having Plex running on Debian and my media are spread across 2 NAS/RAID locations on the local network. Using symbolic links I merge those 2 resources to look like one in order to have only 1 lib for movies and 1 lib for TV shows.

This works great for movies, but not for TV shows.

Movies lib target: /var/media/movies
Under movies I have: /var/media/movies/NAS1movies and /var/media/movies/NAS2movies
NAS1movies and NAS2movies are symbolic links to the movies folders of each NAS. This works like charm!

Unfortunate not working like that for TV Shows. Lib target: /var/media/tvshows
Under tvshows I have: /var/media/tvshows/NAS1tvshows and /var/media/tvshows/NAS2tvshows
As result I have something like...
/var/media/tvshows/
/var/media/tvshows/NAS1tvshows/
/var/media/tvshows/NAS1tvshows/tv show title/
/var/media/tvshows/NAS1tvshows/tv show title/season 1/
/var/media/tvshows/NAS1tvshows/tv show title/season 1/tv.show.title.s01e01.blablabla.mkv
/var/media/tvshows/NAS2tvshows/
/var/media/tvshows/NAS2tvshows/an other tv show title/
/var/media/tvshows/NAS2tvshows/an other tv show title/season 1/
/var/media/tvshows/NAS2tvshows/an other tv show title/season 1/an.other.tv.show.title.s01e01.blablabla.mkv
Similar to the movies, NAS1tvshows and NAS2tvshows are symbolic links to the TV shows folders of each NAS. Unfortunate Plex is not recognizing the TV shows in this structure. Instead is recognizing NAS1tvshows and NAS2tvshows as unknown TV shows.

As result I have 1 lib for movies and 2 libs for TV shows for each NAS.

Is there any way to fix this? If not please consider some solution in a future release.

Thank you for your time.

Hi all,

I have recently setup a Ubuntu server 16.04 LTS 64bit with Plex media server.

I would like to setup Nic bonding for redundancy and fault tolerance. I have been able to setup the bonding with the help of a couple google searches, it does connect to plex and finds my other server but does not connect to my Ubuntu plex server.

I did ping tests to google and to the lan to ensure the bond was working correctly on the Ubuntu/Plex server.

Also I made certain I used the correct syntax for connecting to the PMS: "http://192.168.0.100:32400/web" on my windows 8.1 x64 computer using Internet Explorer 11.
The IP address is the IP of the NIC bond.
I even tried different bonding modes to no success...

I reverted the changes back to when it was working and then it started working fine.

I'm not sure why my Ubuntu/PMS will not connect using NIC bonding. Any ideas???

Hi, I've moved on from windows on my home server and have a working install of PMS on Arch. I am trying to direct the metadata plex stores to another mount point/directory. Right now the configuration file is set to have all plex data living in the /opt/plexmediaserver directory. When I look at the configuration file in /etc/conf.d it says
LD_LIBRARY_PATH=/opt/plexmediaserver
PLEX_MEDIA_SERVER_HOME=/opt/plexmediaserver
PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR=/var/lib/plex
PLEX_MEDIA_SERVER_MAX_PLUGIN_PROCS=6
PLEX_MEDIA_SERVER_TMPDIR=/tmp
TMPDIR=/tmp
No mention of the metadata path as far as I can tell. Which of these paths are the appropriate one to change so I can create a directory on another much faster volumes mount point. I set up the server with a simple mirror of 250GB 7200rpm drives as the system disks but the metadata folder is nearly 300GB when my library caches all it's info. So that folder can't live in the same place the service does. There are zfs pools with larger capacity and much higher read speed that would make a great home for the metadata. I just don't know which of the configuration file entries to edit. Any help is appreciated.

CentOS server, running plex 1.5.6. Installed and running.

I can access the web pages, I'm logged in to the browser pages with my Plex account, and have 'claimed' the server under my user account.

Main issue:
Scanning media fails - no media is found. Logs tell me that this is due to 401 unauthorized errors for the changestamp. I can validate this on a command line:

GET http://127.0.0.1:32400/library/changestamp
<html><head><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>[root@emp05 Logs]

If I use the server IP address all is good:

GET http://192.168.1.225:32400/library/changestamp
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="0" changestamp="11172" identifier="com.plexapp.plugins.library" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1494334974">
</MediaContainer>

If I 'sign out' on the server setup page then scanning works ok (no longer have any changestamp and unauthorized errors, and media is found and recognized). Localhost now can get the changestamp:

GET http://127.0.0.1:32400/library/changestamp
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="0" changestamp="11172" identifier="com.plexapp.plugins.library" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1494334974">
</MediaContainer>

I think I need to 'browse to localhost on the server and auth' - but this is a headless server, no GUI. How do I auth localhost so that scanning works while server is claimed?

Thanks

I have upgraded PMS from 0.9.1606 to 1.3.4 on my Cent-OS 7 64bit server. The server connects to media storage located on Windows 2012 R2 server. After upgrade I have noticed some deterioration in performance, dragging and it would not play certain media files but would play others. I have also noticed issues with how it connects to media files located on Windows share. Sometimes it would not connect.

I have tried to resolve the issue by upgrading Cent-OS 7 version. Which also returned some additional errors. Finally I noticed a brand new update posted yesterday 1.4.3 for Cent-OS 64bit.

Before I run in to any additional issues can you please advise what could be done to improve the performance after upgrade and if I should upgrade to new 1.4.3 PMS? Thanks in advance and please see images below.

Hello,

For some time now I was wondering why some of my media has an IMDb rating with IMDb logo, while other (most) media did not.
My movies library is setup with Plex Movie Scanner and The Movie Database Agent.
If in Server/Agents/Movies I setup Plex Movie as the first agent while at the same time I disable Local Media Assets, all my movies will get a nice IMDb logo and rating after a full refresh....but without showing any external SRT subtitles.
If I also enable Local Media Assets and place it anywhere in the list, external SRT subtitles will become available, but the logo and ratings from IMDb will not be displayed anymore, having the star rating instead.

Can anyone tell me if and what I am doing wrong? From what I read, Local media Assets agent does not have anything do to with ratings so why does it mess up with Plex Movie agent's IMDb rating?

Thank you.

Hey folks, my parents are having an issue streaming from my plex server on 1.6.1.
I have read several threads that AT&T internet had issues with buffering after version 1.3.4.
So i loaded a second server with Ubuntu 17.10 and plex 1.3.4.

Unfortunately, it fails to transcode media.
I checked the following folder:
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs/c9ea179-1157-linux-ubuntu-x86_64

it is empty.
I deleted the folder and it gets recreated, but no codecs ever get downloaded.

I did notice that /opt/lib/plexmediaserver has a bunch of files that look like codecs, but copying them to the above folder did not correct the issue.

Anyone have any ideas? the folder permission is set to 755 and the owner is plex:plex

Hi there,

I am currently running my PMS on a partition of one of my media storage drives. I seem to be having some issues that I think are related to the drive itself. That's not a big deal, but I'm looking to see if there's a way to run Ubuntu on a different drive. Since I don't have much space left to put in another drive, would it be reasonable to install Ubuntu and PMS on a good USB 3.0 flash drive? What is there to consider as far as performance? It runs beautifully right now, but I'm somewhat worried that I'm taxing the drive too much and I'm going to lose the drive in the near future (I have backups, I'd just like to avoid the headache).

Thanks for any input. Happy to answer any questions to help make this clearer!

I've installed Plex Media Server in my Raspberry Pi 3. It works perfect but it doesn't have enough CPU power to transcode (when it tries the video freezes every two or three seconds). One of my Plex clients is an LG TV and I find Plex Server transcoding files very often when I try to watch it from the TV.

I took one file as an example. It is a .mov file, the video is 1080p—HEVC and the audio AAC 5.1. I copied the file in a pen drive and the TV played it without any problems. I've also played it from Plex's DLNA server and I could watch it perfectly. However when I try to watch it through the Plex App in the TV the server shows: "Trasnscoding // Video Transcoding HEVC to H264 // Audio Direct stream".

In the TV I've enabled the options "Direct Play" and "Direct Stream" and I've all qualities set to Original.

Am I missing some reason that can make Plex transcode the file or is there something wrong?

Hello everyone,

I have 2 Internet connections from 2 different ISPs with 2 real IPs. As you can imagine, the primary is the fast and the secondary a slower that serves as backup. All under a Cisco RV320 router working in load balance mode giving 70% priority to the fast ISP. Opening a port for Plex, opens in both IPs. I add the preferred IP to Settings/Server/Network/Custom server access URLs as http://200.100.200.100 (example). After reboot I see on Remote Access that IP as Public one. However, at some random point the IP change to the one for the slower connection.

The only way I find to force Plex use the fast IP is be reboot the server (Debian). This is quite annoying. Is there an other better way?

Thank you...

Hello All. I am having a problem using a new user to connect to my Plex server which was created using another user.

A while ago I installed Plex on a Centos 7 server and created a user, lets call it 'user1', for the sole purpose of evaluating Plex. Everything went perfect. Today I wanted to make it official for myself, so I created a second user 'klicplex', which is the user I am using to post here, and I purchased a yearly subscription.

I am able to open a browser and connect to my Plex server and login succesfully using the user 'klicplex', but then I can not find any running Media server. However, if I login using the first user I have created 'user1', then I can see the server and connect to it.

I tried stopping/uninstalling/installing/starting Plex server on Centos 7 but that did not change anything.

Any help, or suggestions, or hints are welcomed.
Thanks in advance.

-Claude

I've always been able to stream videos at any stream bitrate. Suddenly, since a few days, I can no longer stream to iOS devices and Apple TV at more than 3 Mbps. I checked the Plex server settings, but I cannot find any limitation. Streaming to web client seems to still work at full speed.

It shows the playing session, but on iPhone it buffers forever, on AppleTV it stops after a few seconds and returns me to the screen for the TV episode.

Well, I successfully followed the instructions in the above closed thread. I am running Ubuntu 16.10. Plex installed perfectly, didn't see any of the NTFS drives attached to my system, so I followed the instructions in your closed thread. Now every other program on my computer reads and writes the NTFS drives just like a native, but Plex insists in not seeing what's on them at all until I complete those instructions.

Which would be good except that unblinding Plex blinds all file managers and programs on the computer, which can no longer mount or use the disks. Given the choice between Plex using the disks alone or my many dozens of other programs, Plex can't live.

I decided to outsmart Plex and put links to the external drives inside folders in my /Music directory. I could hook up the folders but the Library found no music. So given the choice, Plex loses out.

I'm watching carefully for the amplification that was supposed to be coming on the existing set of instructions. I surely would love to get Plex working and listen to my music on my Android phone without having to fill up its flash card with the same music that's already on my hard drives.