Hi!

I have looked all over the internet for several days, and none of them seems to fix my problem.

I have a synology NAS, that I'm running my PMS from, and under "Remote Access", it's green and says "Full connection, from outside network" (Or something like that, my UI is on danish).

I have portforwarded my Nas ip and used the port 32400, as I've been told.
I have also tried disable firewall - both on router and NAS.

But the connection is still "Indirect" and my content keep buffering and downgrade to 320p.
My internet connection is 300/300 and the NAS is connected by cable.

I'm so frustrated by this, hopefully you guys can help me!

I've Paid for a Plex Pass and when ever i didn't have internet access it worked great over my Local Area Network. it worked so well that i made a mobile server for my motor home. HOWEVER, i updated my media server and now Plex doesn't work unless it's connected to the internet upon boot up of the system.

Does anyone know a work around for this? Plex, can you disable the Internet authentication?

what's the point of paying for a full use membership if you can use it?

Plex Version(s): both 1.10.1.4602 and 1.11.3.4803

Ubuntu Version: 16.04.3 LTS
Linux Kernel: 4.4.0-112-generic
Graphics card is an Nvidia Quadro P2000 with NVIDIA-Linux-x86_64-390.25. drivers

Crash occurs when starting a x265 transcode

dmesg log:

Feb 18 10:03:14 rubick sh[3545]: libva info: VA-API version 1.0.0
Feb 18 10:03:14 rubick sh[3545]: libva info: va_getDriverName() returns -1
Feb 18 10:03:14 rubick sh[3545]: libva error: va_getDriverName() failed with unknown libva error,driver_name=(null)
Feb 18 10:03:17 rubick sh[3545]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.11.3.4803-c40bba82e

Unfortunately no crash dump is ever generated.

I am beyond ready to just forget everything because it's been driving me nuts for days.

So I have PMS installed on my Linux Mint Laptop, media is on an external drive. Its all setup, seems to have found all the items when searching and no issues with that.

I also have PIA set up on my laptop, set the port forwarding, set up the local correctly. I followed the various directions and read the thousands upon thousands of posts, from here, reddit and even blogs about setting up port forwarding on my router, and assigning it its own iP Address and the port. I've done it all.

When I connect with my Roku devices I am able to only get Relay, but the playback quality under the settings allows me to have a pretty decent viewing experience over wifi.

BUT my apple tv, which is hardwired to the network, the same network that my PMS server laptop is connected to, works slow, gets a relay, but only allows me to stream at .7mbps, 320p for home streaming and internet streaming. IF I attempt to change these things, it just reverts back to this, which leads to a choppy horrible blurry experience for something that's directly connected. I've tried everything.

I did notice under the settings while looking at the AppleTv Plex, that under debugging > Enable Log Download it showed the local IP address but a port of 32500/logging NOT the 32400 in which my PIA and Laptop are set for.

Is this the issue???

Hi. I have a tonne of music and a lot of it is crap - but I don't want to delete it. So I would ideally like to create a sub library called 'crap music'... but it seems this isn't that easy. So... could I create two playlists - good music and bad music - then get the same screen view as you do on the root music library? Or does anyone have any alternative ideas that doesn't involve deleting the actual crap music files? Ta very much.

I in stalled the latest version(1.13.0.5023-31d3c0c65) of Plex Media Server on to a Thecus 12910 NAS connected to a Watchguard T30-W router(Business router)
When I run the server software it just sits there looking for servers.

Using supports trouble shooting guide:

Ensure you have the current version of Plex Media Server installed
Ensure that Plex Media Server is actually actively running
Verify that your Server is listed on your Devices page
Disable any VPN on your computer or router
Disable any proxies being used on your computer or router
Make sure you aren’t requiring secure connections on the server while using an app that doesn’t support them (see below)

Current version: Yes
Actively running: Yes
Device page: Not listed. Don't see it running.
Disable VPN: Yes
Disable Proxies: 30 Proxies are on there by default, unable to delete, software won't let me. Not even sure they are active. Currently in contact with manufacture of router to see if they are active or ways to deactivate and delete(waiting for a response from them).
Not requiring secure connections: No, not requiring secure connections as far as I know

Please advise on how to get the server software to communicate with the internet.

Curious about HW Transcoding Performance of different video cards. Figured this might be a good place to start.

For comparison sake, we would need to specify:
CPU or GPU used: (cuvid for nvidia cards, qsv for intel hd integrated gpu on cpu, etc)
FFMPEG command line used.
Probably good to expose some random test video everyone can get access to to benchmark against? But then we'd need multiple video files if we wanted to test different scenarios, ie h264, h265 encodings, etc.

And what exactly do we use for the benchmark comparison numbers. What I've found as the easiest way to compare personally and maybe I'm completely misreading this, is the multiple it transcodes at. Ie, when I transcode using "ffmpeg -hwaccel cuvid -i test.mkv -c:v h264_nvenc -c:a copy -preset slow out.mkv" I end up with speed=8.57x on my quadro k2200, and speed=2.22x on my gtx 660 ti.

I also know by doing multiple transcodes a the same time, the speed generally halves. So only real point in doing multiple transcodes is doing 3 to test if your video card is limited to 2 transcodes as most gtx and quadro < k2000 are. Ie, my k2200 can transcode 8 streams at around x1, my gtx 660 ti is limited to 2 streams at 1x, 3rd stream throws an error because its limited to 2.

So in the interest of helping others with creating hw transcode threads, would it be beneficial to setup some standard benchmark and result thread here to get results from different video cards or does this already exist perhaps else where (even better!)?

Hi guys, when i try to optimize any video (save to) any directory outside of "/var/lib/plexmediaserver/Library/Plex Versions" it gives me an error saying "Converted files cannot be written to the server's disk" for the record the permissions for the folder i am trying to write to is "drwxr-xr-x 7 nobody nogroup 4096 Mar 22 21:15 PLEX" thanks in advance Image may be NSFW.
Clik here to view.

I recently received one of the new Hades Canyon NUCs (NUC8i7HVK) with hopes of it becoming my next powerhouse Plex server.

My hope was to use linux, and take advantage of hardware transcoding, but unfortunately I have run into some trouble. I installed Ubuntu 16.04 LTS server and plex,, but the plex server setup UI does not show the Hardware Transcode option, and transcoding is happening on the CPU. Looking in the logs I see:

TPU: hardware transcoding: zero-copy support not present

however, if I run vainfo on the nuc, this is what I get:

error: can't connect to X server!
libva info: VA-API version 0.39.0
libva info: va_getDriverName() returns 0
libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/i965_drv_video.so
libva info: Found init function __vaDriverInit_0_39
libva info: va_openDriver() returns 0
vainfo: VA-API version: 0.39 (libva 1.7.0)
vainfo: Driver version: Intel i965 driver for Intel(R) Kabylake - 1.7.0
vainfo: Supported profile and entrypoints
VAProfileMPEG2Simple : VAEntrypointVLD
VAProfileMPEG2Simple : VAEntrypointEncSlice
VAProfileMPEG2Main : VAEntrypointVLD
VAProfileMPEG2Main : VAEntrypointEncSlice
VAProfileH264ConstrainedBaseline: VAEntrypointVLD
VAProfileH264ConstrainedBaseline: VAEntrypointEncSlice
VAProfileH264Main : VAEntrypointVLD
VAProfileH264Main : VAEntrypointEncSlice
VAProfileH264High : VAEntrypointVLD
VAProfileH264High : VAEntrypointEncSlice
VAProfileH264MultiviewHigh : VAEntrypointVLD
VAProfileH264MultiviewHigh : VAEntrypointEncSlice
VAProfileH264StereoHigh : VAEntrypointVLD
VAProfileH264StereoHigh : VAEntrypointEncSlice
VAProfileVC1Simple : VAEntrypointVLD
VAProfileVC1Main : VAEntrypointVLD
VAProfileVC1Advanced : VAEntrypointVLD
VAProfileNone : VAEntrypointVideoProc
VAProfileJPEGBaseline : VAEntrypointVLD
VAProfileJPEGBaseline : VAEntrypointEncPicture
VAProfileVP8Version0_3 : VAEntrypointVLD
VAProfileVP8Version0_3 : VAEntrypointEncSlice
VAProfileHEVCMain : VAEntrypointVLD
VAProfileHEVCMain : VAEntrypointEncSlice
VAProfileHEVCMain10 : VAEntrypointVLD
VAProfileVP9Profile0 : VAEntrypointVLD
VAProfileVP9Profile2 : VAEntrypointVLD

Any other suggestions before I switch over to Windows?

Thanks!

I am running plex in a Docker environnement, and I have a few other container that shall be able to communicate with the API.

In order to enable this access, I did add 127.0.0.1 to the "List of IP addresses and networks that are allowed without auth" but it is not working.

Find the log:
[quote]
May 13, 2018 07:36:35.684 [0x7fd9e77e8700] DEBUG - Request: [192.168.1.119:56182 (Subnet)] PUT /:/prefs?allowedNetworks=127.0.0.1%2F32 (8 live) TLS GZIP Signed-in Token (xxxx)
May 13, 2018 07:36:35.687 [0x7fda0afff700] DEBUG - Completed: [192.168.1.119:56182] 200 PUT /:/prefs?allowedNetworks=127.0.0.1%2F32 (8 live) TLS GZIP 3ms 268 bytes (pipelined: 1)
May 13, 2018 07:36:38.657 [0x7fda0a7fe700] DEBUG - Request: [127.0.0.1:38284 (Loopback)] GET / (9 live) TLS Signed-in
May 13, 2018 07:36:38.657 [0x7fda0a7fe700] DEBUG - Completed: [127.0.0.1:38284] 401 GET / (9 live) TLS 0ms 352 bytes
[/quote]
I did try with or without subnet mask, it behave the same.

Hi,

I am expericneing a strange issue from here to then related to my PMS. Sometimes videos simply stop to transcode while streaming. It could happen at the end of a video, at the beginning or in the middle.
Since last week I used a ramdisk for the plex temp folder. Because I had some problems with RAM earlier. Thats why I moved the temp folder to a nfs mount. Unfortunatly this didn't solve the problem.

This are the log messages:

May 09, 2018 00:57:17.297 [0x7fb453526700] INFO - Plex Media Server v1.13.0.5023-31d3c0c65 - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 ubuntu - GMT 02:00
May 09, 2018 00:57:17.300 [0x7fb453526700] INFO - Linux version: 4.4.0-124-generic (#148-Ubuntu SMP Wed May 2 13:00:18 UTC 2018), language: en-US
May 09, 2018 00:57:17.300 [0x7fb453526700] INFO - Processor Genuine Intel(R) CPU 0000 @ 2.20GHz
May 09, 2018 00:57:17.300 [0x7fb453526700] INFO - /usr/lib/plexmediaserver/Plex Media Server
May 09, 2018 00:57:17.690 [0x7fb45f862800] INFO - OCSP: Successfully retrieved response from cache.
May 09, 2018 00:57:17.849 [0x7fb45f862800] INFO - OCSP: Successfully retrieved response from cache.
May 09, 2018 00:57:19.282 [0x7fb44dffe700] WARN - Crash: Crash reporting disabled
May 09, 2018 00:57:22.594 [0x7fb438bff700] WARN - Sync: sync list 14338472 belonging to user 11402612 (morcsch) has died of old age, ignoring
May 09, 2018 00:57:22.594 [0x7fb438bff700] WARN - Sync: sync list 16743263 belonging to user 7872113 (osx21) has died of old age, ignoring
May 09, 2018 00:57:22.594 [0x7fb438bff700] WARN - Sync: sync list 22341607 belonging to user 7872113 (osx21) has died of old age, ignoring
May 09, 2018 00:57:22.594 [0x7fb438bff700] WARN - Sync: sync list 22354204 belonging to user 7872113 (osx21) has died of old age, ignoring
May 09, 2018 00:57:22.647 [0x7fb438bff700] INFO - Sync: downloaded 1 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
May 09, 2018 00:57:24.581 [0x7fb43e7fe700] INFO - Refreshing paths watched by LibraryUpdateManager
May 09, 2018 00:57:27.182 [0x7fb432bfe700] INFO - AutoUpdate: no updates available
May 09, 2018 00:57:29.522 [0x7fb432bfe700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 00:57:29.530 [0x7fb432bfe700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 00:57:29.542 [0x7fb432bfe700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 00:57:43.920 [0x7fb446bfd700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 00:57:43.921 [0x7fb450fff700] ERROR - EventSource: Retrying in 15 seconds.
May 09, 2018 00:57:43.996 [0x7fb434bff700] WARN - Held transaction for too long (../Library/DatabaseFixups.cpp:185): 0.180000 seconds
May 09, 2018 00:57:44.086 [0x7fb450fff700] INFO - OCSP: Successfully retrieved response from cache.
May 09, 2018 00:57:44.093 [0x7fb450fff700] INFO - OCSP: Successfully retrieved response from cache.
May 09, 2018 00:57:44.150 [0x7fb434bff700] WARN - Held transaction for too long (../Library/MetadataCollection.cpp:232): 0.150000 seconds
May 09, 2018 00:57:44.346 [0x7fb431bfc700] ERROR - [PlexRelay] kex protocol error: type 7 seq 11
May 09, 2018 00:57:44.479 [0x7fb4323fd700] INFO - [PlexRelay] Allocated port 4491 for remote forward to localhost:32401
May 09, 2018 00:58:05.979 [0x7fb443fff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 00:58:06.415 [0x7fb450fff700] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (2d23fcb2-2d5a-467c-a531-74502ea47afd, expected ccb3758b-411d-4c45-95f1-322bc2e3db7d)
May 09, 2018 00:58:06.562 [0x7fb4507fe700] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (ba18860f-86ac-4a39-862f-d153e674b17d, expected ffbcaf4f-a37b-47a5-9a9e-4b08daf05d0f)
May 09, 2018 00:58:07.109 [0x7fb4507fe700] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (ccb3758b-411d-4c45-95f1-322bc2e3db7d, expected ffbcaf4f-a37b-47a5-9a9e-4b08daf05d0f)
May 09, 2018 00:58:18.748 [0x7fb4427ff700] INFO - AutoUpdate: no updates available
May 09, 2018 00:58:21.511 [0x7fb4507fe700] WARN - LongPoll: Got error, closing.
May 09, 2018 00:58:28.039 [0x7fb44d7fd700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 01:11:25.804 [0x7fb44e7ff700] WARN - Unable to load episode file ["seasons/3/episodes/23.xml"]
May 09, 2018 01:11:25.966 [0x7fb44e7ff700] WARN - Unable to load episode file ["seasons/3/episodes/22.xml"]
May 09, 2018 01:11:41.357 [0x7fb443fff700] INFO - CodecManager: starting EAE at "/tmp/pms-fd114e60-aca7-455e-b0d3-63eeca3b4624/EasyAudioEncoder"
May 09, 2018 01:11:45.887 [0x7fb44c7fb700] ERROR - Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-3nj324pf3kego9om1y64lad6-3ac1c56f-369a-4fee-a253-4744995f1f57/chunk-stream0-00006.m4s")
May 09, 2018 01:11:45.915 [0x7fb451fff700] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: Directory not empty: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-3nj324pf3kego9om1y64lad6-3ac1c56f-369a-4fee-a253-4744995f1f57")
May 09, 2018 01:13:30.928 [0x7fb4473ff700] ERROR - Throttle: timed out trying to read chunk 64
May 09, 2018 01:13:30.960 [0x7fb438bff700] WARN - SLOW QUERY: It took 260.000000 ms to retrieve 39 items.
May 09, 2018 01:13:31.058 [0x7fb4493ff700] WARN - SLOW QUERY: It took 400.000000 ms to retrieve 50 items.
May 09, 2018 01:13:32.537 [0x7fb44f7ff700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 01:13:32.541 [0x7fb44f7ff700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 01:13:32.548 [0x7fb44f7ff700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 01:14:30.550 [0x7fb4507fe700] WARN - LongPoll: Got error, closing.
May 09, 2018 01:57:43.935 [0x7fb4427ff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 02:57:43.928 [0x7fb42cbff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 03:51:22.061 [0x7fb4207f2700] ERROR - SQLITE3:0x10, 262, statement aborts at 18: [SELECT rowid,* FROM gnsdk_queries WHERE "key" = ?;] database table is locked: gnsdk_queries
May 09, 2018 03:57:43.941 [0x7fb4473ff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 04:57:44.087 [0x7fb425ffd700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 05:33:55.168 [0x7fb4427ff700] ERROR - Caught exception trying to stream file: /mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-3st3mtgurhvdulzuejfoiejj-9948ee76-df1f-4579-950a-4bb0255bb14f/init-stream0.m4s,/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-3st3mtgurhvdulzuejfoiejj-9948ee76-df1f-4579-950a-4bb0255bb14f/chunk-stream0-00280.m4s: write: protocol is shutdown
May 09, 2018 05:33:55.184 [0x7fb4293ff700] ERROR - Caught exception trying to stream file: /mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-3st3mtgurhvdulzuejfoiejj-9948ee76-df1f-4579-950a-4bb0255bb14f/init-stream1.m4s,/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-3st3mtgurhvdulzuejfoiejj-9948ee76-df1f-4579-950a-4bb0255bb14f/chunk-stream1-00280.m4s: write: protocol is shutdown
May 09, 2018 05:44:27.574 [0x7fb4247fa700] ERROR - Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-3st3mtgurhvdulzuejfoiejj-9948ee76-df1f-4579-950a-4bb0255bb14f/chunk-stream0-00191.m4s")
May 09, 2018 05:57:43.939 [0x7fb4293ff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 06:57:44.092 [0x7fb443fff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 07:18:10.318 [0x7fb42dbff700] INFO - AutoUpdate: no updates available
May 09, 2018 07:18:10.753 [0x7fb4257fc700] ERROR - [PlexRelay] kex protocol error: type 7 seq 11
May 09, 2018 07:18:10.874 [0x7fb425ffd700] INFO - [PlexRelay] Allocated port 11049 for remote forward to localhost:32401
May 09, 2018 07:57:44.088 [0x7fb426fff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 08:57:43.931 [0x7fb44f7ff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 09:29:18.919 [0x7fb426fff700] INFO - AutoUpdate: no updates available
May 09, 2018 09:29:22.397 [0x7fb421ff5700] INFO - AutoUpdate: no updates available
May 09, 2018 09:29:49.984 [0x7fb426fff700] WARN - Transcode runner appears to have died.
May 09, 2018 09:29:50.007 [0x7fb4473ff700] WARN - Transcode runner appears to have died.
May 09, 2018 09:29:50.034 [0x7fb443fff700] ERROR - Throttle: timed out trying to read chunk 1
May 09, 2018 09:36:56.983 [0x7fb421ff5700] WARN - SLOW QUERY: It took 240.000000 ms to retrieve 39 items.
May 09, 2018 09:36:57.071 [0x7fb44b7ff700] WARN - SLOW QUERY: It took 330.000000 ms to retrieve 50 items.
May 09, 2018 09:36:57.504 [0x7fb443fff700] ERROR - Throttle: timed out trying to read chunk 210
May 09, 2018 09:57:43.944 [0x7fb4267fe700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 10:01:18.663 [0x7fb4473ff700] INFO - AutoUpdate: no updates available
May 09, 2018 10:01:31.567 [0x7fb44b7ff700] INFO - AutoUpdate: no updates available
May 09, 2018 10:01:34.406 [0x7fb4247fa700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 10:01:34.411 [0x7fb4247fa700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 10:01:34.417 [0x7fb4247fa700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
May 09, 2018 10:09:34.445 [0x7fb4427ff700] ERROR - Throttle: timed out trying to read chunk 50
May 09, 2018 10:24:06.942 [0x7fb4427ff700] ERROR - Throttle: timed out trying to read chunk 407
May 09, 2018 10:24:09.750 [0x7fb42cbff700] ERROR - Throttle: timed out trying to read chunk 415
May 09, 2018 10:24:24.006 [0x7fb4227f6700] ERROR - Throttle: timed out trying to read chunk 424
May 09, 2018 10:24:33.260 [0x7fb4427ff700] ERROR - Throttle: timed out trying to read chunk 426
May 09, 2018 10:25:45.374 [0x7fb4427ff700] ERROR - Throttle: timed out trying to read chunk 459
May 09, 2018 10:25:45.406 [0x7fb4227f6700] ERROR - Throttle: timed out trying to read chunk 459
May 09, 2018 10:25:46.040 [0x7fb425ffd700] ERROR - Throttle: timed out trying to read chunk 459
May 09, 2018 10:27:22.249 [0x7fb42cbff700] ERROR - Throttle: timed out trying to read chunk 497
May 09, 2018 10:30:28.094 [0x7fb421ff5700] ERROR - Throttle: timed out trying to read chunk 554
May 09, 2018 10:31:57.394 [0x7fb42cbff700] ERROR - Throttle: timed out trying to read chunk 575
May 09, 2018 10:37:40.035 [0x7fb41fbff700] ERROR - Caught exception trying to stream file: /mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-dzzb32xlhvgc1xdrprr7fxwk-f8ed79c8-258c-47b3-ad25-ec55ad140adc/init-stream0.m4s,/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-dzzb32xlhvgc1xdrprr7fxwk-f8ed79c8-258c-47b3-ad25-ec55ad140adc/chunk-stream0-00466.m4s: write: protocol is shutdown
May 09, 2018 10:40:29.156 [0x7fb421ff5700] ERROR - Throttle: timed out trying to read chunk 698
May 09, 2018 10:40:37.724 [0x7fb422ff7700] ERROR - Throttle: timed out trying to read chunk 699
May 09, 2018 10:40:37.884 [0x7fb425ffd700] ERROR - Throttle: timed out trying to read chunk 699
May 09, 2018 10:40:38.948 [0x7fb4227f6700] ERROR - Throttle: timed out trying to read chunk 699
May 09, 2018 10:48:21.998 [0x7fb42cbff700] ERROR - Throttle: timed out trying to read chunk 717
May 09, 2018 10:48:30.404 [0x7fb4473ff700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:30.542 [0x7fb44f7ff700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:31.232 [0x7fb4333ff700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:31.710 [0x7fb4237f8700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:31.748 [0x7fb4427ff700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:32.456 [0x7fb42dbff700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:33.086 [0x7fb4323fd700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:33.140 [0x7fb43b7ff700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:33.196 [0x7fb44b7ff700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:48:33.428 [0x7fb438bff700] ERROR - Throttle: timed out trying to read chunk 721
May 09, 2018 10:51:37.522 [0x7fb4427ff700] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-dzzb32xlhvgc1xdrprr7fxwk-f8ed79c8-258c-47b3-ad25-ec55ad140adc/chunk-stream1-00381.m4s")
May 09, 2018 10:51:37.670 [0x7fb40f7fb700] WARN - SLOW QUERY: It took 230.000000 ms to retrieve 39 items.
May 09, 2018 10:51:37.739 [0x7fb40fffc700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 50 items.
May 09, 2018 10:57:43.939 [0x7fb4243ff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 11:29:33.081 [0x7fb426fff700] ERROR - [PlexRelay] kex protocol error: type 7 seq 11
May 09, 2018 11:29:33.208 [0x7fb40e7f9700] INFO - [PlexRelay] Allocated port 10231 for remote forward to localhost:32401
May 09, 2018 11:29:44.132 [0x7fb426fff700] INFO - AutoUpdate: no updates available
May 09, 2018 11:57:43.948 [0x7fb4323fd700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 12:16:52.219 [0x7fb450fff700] WARN - LongPoll: Got error, closing.
May 09, 2018 12:16:53.897 [0x7fb41fbff700] INFO - AutoUpdate: no updates available
May 09, 2018 12:57:43.934 [0x7fb43b7ff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 13:14:59.305 [0x7fb44b7ff700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 50 items.
May 09, 2018 13:16:12.782 [0x7fb4107fd700] ERROR - Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-2fdke54z0gqhwahbwm6u9u2q-427bd5d3-f2ed-49e7-b715-51710bcdd402/chunk-stream0-00047.m4s")
May 09, 2018 13:16:12.984 [0x7fb4333ff700] WARN - SLOW QUERY: It took 210.000000 ms to retrieve 50 items.
May 09, 2018 13:17:18.439 [0x7fb4427ff700] INFO - AutoUpdate: no updates available
May 09, 2018 13:17:21.144 [0x7fb44f7ff700] INFO - AutoUpdate: no updates available
May 09, 2018 13:17:22.770 [0x7fb450fff700] WARN - LongPoll: Got error, closing.
May 09, 2018 13:17:24.058 [0x7fb450fff700] WARN - Deleted file "/tmp/logs.zip775f18d1-3083-46ab-8050-0fee81c6d5d1" after connection reset
May 09, 2018 13:37:19.931 [0x7fb44b7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:20.031 [0x7fb44b7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:21.096 [0x7fb44f7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:21.196 [0x7fb44f7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:21.406 [0x7fb438bff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:21.506 [0x7fb438bff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:22.177 [0x7fb44b7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:22.277 [0x7fb44b7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:23.928 [0x7fb44f7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:24.028 [0x7fb44f7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:24.648 [0x7fb438bff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:24.748 [0x7fb438bff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:29.273 [0x7fb44f7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:29.313 [0x7fb4427ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:29.373 [0x7fb44f7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:29.413 [0x7fb4427ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:40.363 [0x7fb44b7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:40.464 [0x7fb44b7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:41.151 [0x7fb44b7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:41.251 [0x7fb44b7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:37:51.804 [0x7fb44b7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:37:51.904 [0x7fb44b7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:38:00.739 [0x7fb44b7ff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:38:00.839 [0x7fb44b7ff700] WARN - Timed out waiting for segment.
May 09, 2018 13:38:22.157 [0x7fb438bff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:38:22.257 [0x7fb438bff700] WARN - Timed out waiting for segment.
May 09, 2018 13:38:32.074 [0x7fb438bff700] WARN - Transcode runner appears to have died.
May 09, 2018 13:38:32.174 [0x7fb438bff700] WARN - Timed out waiting for segment.
May 09, 2018 13:38:32.952 [0x7fb42dbff700] ERROR - Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-blx2s7w815teuptn73tt06i3-44da26a4-6d65-41c2-b39d-f0e516d8cbf9/chunk-stream1-00266.m4s")
May 09, 2018 13:38:33.461 [0x7fb4293ff700] WARN - SLOW QUERY: It took 280.000000 ms to retrieve 50 items.
May 09, 2018 13:39:45.807 [0x7fb43b7ff700] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-4l7649kufxrasmoih0ttydnz-45547180-5b97-4e14-b6dd-4410d7abac39/chunk-stream0-00032.m4s")
May 09, 2018 13:57:43.947 [0x7fb4223ff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 14:52:38.727 [0x7fb450fff700] WARN - LongPoll: Got error, closing.
May 09, 2018 14:52:40.296 [0x7fb42cbff700] INFO - AutoUpdate: no updates available
May 09, 2018 14:54:27.735 [0x7fb4473ff700] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-ft0k062c4cr6hxxkpzhb2fbu-cffe84bf-8d94-4c7b-b296-9643242cd497/chunk-stream0-00015.m4s")
May 09, 2018 14:57:43.937 [0x7fb438bff700] WARN - NAT: PMP, timed out waiting for response.
May 09, 2018 15:10:33.261 [0x7fb4427ff700] ERROR - Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/mnt/Plex/plex_temp/Transcode/Sessions/plex-transcode-7pmjemtxkx7k8egiibfrendb-f4d71b07-3051-404b-9d5f-4e3a25ccaca2")
May 09, 2018 15:10:34.215 [0x7fb44b7ff700] INFO - AutoUpdate: no updates available

I hope you could help my finding the problem and solving it.

best regards
spigandromeda

Hello,

I just updated to the latest version as of 13 May, and no more connection from my Android phone. I was using it yesterday to stream to my Chromecast device without issues...

I have restarted both server (several times via "systemctl restart plexmediaserver.service") & phone, removed server's cache, logged out of both server & phone then logged in first on server, then on the phone. Server still shows as Offline in the app. Both devices are on the same local network (Linux PC is wired - 192.168.1.35, phone on WiFi - 192.168.1.102). I have disabled Secure connections and put 192.168.1.0/24 into List of IP addresses and networks that are allowed without auth.

I am running Plex Version 1.12.2.4929 on FreeNas 9.3 and I cannot get any of the plex agents to match to any movie or tv and when I try to manually match I get this:
Image may be NSFW.
Clik here to view.

Image may be NSFW.
Clik here to view.

Any Help would be appreciated. I have attached log files Image may be NSFW.
Clik here to view.

Ben

Hi,

I'm having a indirect connection from outside of my network. I have forwarded port TCP/32400 in my router to the IP address of my Plex Server.

I'm using plex version: 1.13.0.5023

Okay, I'm writing this post and all I was copying the plex version and I see that the Remote Access is open now! And from outside my network it says "Remote" now instead of "indirect". If it stays this way you can discard my post, if it changes again to "indirect", I will post back!

After upgrading my server to Artful, the repo stopped working. I guess I should have waited a bit more and someone is already working on it, but just in case:

$ echo deb https://downloads.plex.tv/repo/deb ./public main | sudo tee /etc/apt/sources.list.d/plexmediaserver.list
deb https://downloads.plex.tv/repo/deb ./public main
$ curl https://downloads.plex.tv/plex-keys/PlexSign.key | sudo apt-key add -
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 3072 100 3072 0 0 3072 0 0:00:01 --:--:-- 0:00:01 10893
OK

$ sudo apt-get update
Hit:1 http://se.archive.ubuntu.com/ubuntu artful InRelease
Hit:2 http://se.archive.ubuntu.com/ubuntu artful-updates InRelease
Hit:3 http://se.archive.ubuntu.com/ubuntu artful-backports InRelease
Hit:4 http://security.ubuntu.com/ubuntu artful-security InRelease
Ign:5 https://downloads.plex.tv/repo/deb ./public InRelease
Hit:6 https://apt.syncthing.net syncthing InRelease
Err:7 https://downloads.plex.tv/repo/deb ./public Release
404 Not Found [IP: 104.20.7.9 443]
Reading package lists... Done
E: The repository 'https://downloads.plex.tv/repo/deb ./public Release' does not have a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

Version 1.12.1.4885 / Linux Ubuntu

I have been a long term PMS user for many a year with no complaints - until now. I have a lot of content, including a large collection of MP3's. This music library rarely changes. Yet, PMS since the last update, is continually scanning my music library.

I have disabled the Library > "[ ] Include music libraries in automatic updates" and also put it down to "daily" ... yet this is not stopping the scanning from continuing. I have rebooted the server many times (something I have rarely had to do) and still it continues to fill up log files.

There is nothing sinister in the log files, no slow-log performance issues, nothing that would suggest something is wrong.

thoughts?

Plex isn't detecting my external HDD on Ubuntu, and I'm paying for a Plex pass. Sucks. What do I do?

• PMS 1.11.3.4803 on Ubuntu 16.04
• 8 cores of a 24 Core Xeon E5 @ 1.8Ghz
• Media stored on G-Drive via plexdrive v5.0
• Home ISP is symmetrical gigabit speed over fiber (Comcast Gigabit Pro)
• Player is a local client: RasPlex on RPi2 (Direct Play)

Every time I use plex for long durations of time (over 2 consecutive hours), playback drops, and PMS becomes unreachable. In this linked Plex Media Server.log file, the crash happened at 10:17pm or 10:18pm. Host server logs show less than 10% resource utilization for RAM and CPU consumption. My home internet connection is rock solid, fiber backbone with ubiquti gear, and no drops or network problems in logs. systemctl status plexmediaserver shows PMS as "active(running)" even when it's unreachable.

With next to zero information to go on, I'm not even sure where to start. The only way I've found to get it working again is just to restart PMS and plexdrive in tandem, any time it happens (which is every day).

My knee jerk reaction was to blame plexdrive, but that wouldn't make the entire plex server unreachable, it would just make the media inaccessible.

I've been receiving this error consistently starting today. Any time I try to play a piece of media, it starts to play but then stops with the error message "Playback Error Conversion failed. The transcoder exited due to an error."

The only weird thing I can see in the logs is a repeating debug message about selecting subtitles.

Apr 28, 2018 12:49:49.241 [0x7fe75dbff700] DEBUG - Audio Stream: 6773, Subtitle Stream: 6774
Apr 28, 2018 12:49:49.242 [0x7fe75dbff700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Apr 28, 2018 12:49:49.243 [0x7fe75dbff700] DEBUG - Selecting best audio stream for part ID 2284 (autoselect: 1 language: en)
Apr 28, 2018 12:49:49.243 [0x7fe75dbff700] DEBUG - We're going to try to auto-select a subtitle.
Apr 28, 2018 12:49:49.243 [0x7fe75dbff700] DEBUG - Selected a foreign audio track
Apr 28, 2018 12:49:49.243 [0x7fe75dbff700] DEBUG - Found a suitable native subtitle language [eng] for a foreign film
Apr 28, 2018 12:49:49.243 [0x7fe75dbff700] DEBUG - Audio Stream: 6758, Subtitle Stream: 6759
Apr 28, 2018 12:49:49.244 [0x7fe75dbff700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Apr 28, 2018 12:49:49.244 [0x7fe75dbff700] DEBUG - Selecting best audio stream for part ID 2278 (autoselect: 1 language: en)
Apr 28, 2018 12:49:49.244 [0x7fe75dbff700] DEBUG - We're going to try to auto-select a subtitle.
Apr 28, 2018 12:49:49.244 [0x7fe75dbff700] DEBUG - Selected a foreign audio track

Any ideas?

I'm running Plex Media Server on Ubuntu 18.04. Plex listens on the port 54749, but I cannot find any information about what purpose this port has. The service is functioning fine, and I'm currently blocking the port with iptables.

What does plex use port 54749 for, and is there any place I can find information regarding ports for plex?