I'm cross posting this from the xbox one forum as i'm not certain if its the client or the servers fault:
So, after starting up my xbox this morning i'm suddenly noticing that i cannot play any video content on my Xbox at all. However all other platforms work fine. As a bit of background i have a HP microserver running centos 6 and android and xbox clients
After selecting a video to play ( i have tried originals in multiple formats) i just get the generic playback error screen.
Before posting here i updated plex to the latest version on my CentOS server - this did not change anything.
As far as i can tell the relevant log entries are here:
Dec 05, 2016 22:16:46.877 [0x7f65917ff700] WARN - [Plex for Xbox One] [Companion] Poll failed to Katts; testing all connections
Dec 05, 2016 22:16:47.321 [0x7f6586c77700] WARN - [Plex for Xbox One] [Connections] Katts is unavailable at https://192-168-0-27.4104136decd24345aedd0482d14388d3.plex.direct:32400/ (Status 0)
Dec 05, 2016 22:16:47.521 [0x7f6586c77700] WARN - [Plex for Xbox One] [Companion] Poll failed to Katts; attempting to pick new proxy
Dec 05, 2016 22:16:58.271 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.271 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.534 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.535 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.535 [0x7f65917ff700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.619 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.619 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.619 [0x7f6586c77700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.702 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.702 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.702 [0x7f6586c77700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.777 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.777 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.777 [0x7f6586c77700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.856 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.856 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.856 [0x7f657423b700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.885 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.885 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.885 [0x7f65917ff700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:59.127 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.127 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.127 [0x7f657423b700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:59.192 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.192 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.192 [0x7f65917ff700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:59.383 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.383 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.533 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.533 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.600 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.600 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.672 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.672 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.774 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.774 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.836 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.836 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.852 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.852 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.011 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.011 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.062 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.062 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.324 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.324 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.371 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.371 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.466 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.466 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.487 [0x7f658afff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.487 [0x7f658afff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.610 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.610 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.679 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.679 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.733 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.733 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.794 [0x7f658afff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.794 [0x7f658afff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.810 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.810 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.974 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.974 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:01.071 [0x7f658afff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:01.071 [0x7f658afff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:01.271 [0x7f6587fff700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Dec 05, 2016 22:17:02.694 [0x7f65917ff700] WARN - [Plex for Xbox One] [PDE] Player decision failed; the transcode server may be a slow or outdated
Dec 05, 2016 22:17:03.055 [0x7f657423b700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:03.106 [0x7f65917ff700] WARN - [Plex for Xbox One] Playback failed, falling back to direct stream
Dec 05, 2016 22:17:03.514 [0x7f65917ff700] WARN - [Plex for Xbox One] [MDE] Direct play failed; option is disabled
Dec 05, 2016 22:17:06.920 [0x7f6586c77700] WARN - [Plex for Xbox One] [PDE] Player decision failed; the transcode server may be a slow or outdated
Dec 05, 2016 22:17:08.026 [0x7f658afff700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:08.076 [0x7f6584fff700] WARN - [Plex for Xbox One] Playback failed, falling back to transcode
Dec 05, 2016 22:17:08.353 [0x7f6586c77700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:08.402 [0x7f658afff700] WARN - [Plex for Xbox One] Playback failed, falling back to transcode
Dec 05, 2016 22:17:08.835 [0x7f658afff700] WARN - [Plex for Xbox One] [MDE] Direct play failed; option is disabled
Dec 05, 2016 22:17:08.934 [0x7f65862b3700] WARN - [Plex for Xbox One] [MDE] Direct stream failed; option is disabled
Dec 05, 2016 22:17:09.033 [0x7f657423b700] WARN - [Plex for Xbox One] [MDE] Direct stream failed; option is disabled
Dec 05, 2016 22:17:13.186 [0x7f6586c77700] WARN - [Plex for Xbox One] [MDE] Direct play failed; option is disabled
Dec 05, 2016 22:17:13.285 [0x7f658afff700] WARN - [Plex for Xbox One] [MDE] Direct stream failed; option is disabled
Dec 05, 2016 22:17:13.384 [0x7f657423b700] WARN - [Plex for Xbox One] [MDE] Direct stream failed; option is disabled
Dec 05, 2016 22:17:16.678 [0x7f657423b700] WARN - [Plex for Xbox One] [PDE] Player decision failed; the transcode server may be a slow or outdated
Dec 05, 2016 22:17:17.738 [0x7f65917ff700] WARN - [Plex for Xbox One] [PDE] Player decision failed; the transcode server may be a slow or outdated
Dec 05, 2016 22:17:18.132 [0x7f657423b700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:18.482 [0x7f6586c77700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:18.630 [0x7f6584fff700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:18.681 [0x7f658afff700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:19.653 [0x7f65917ff700] WARN - [Plex for Xbox One] [Companion] Poll failed to Katts; testing all connections
Dec 05, 2016 22:17:20.101 [0x7f6586c77700] WARN - [Plex for Xbox One] [Connections] Katts is unavailable at https://192-168-0-27.4104136decd24345aedd0482d14388d3.plex.direct:32400/ (Status 0)
so seemingly i cannot direct play this (which i believe the xbox one should be able to do), and for some reason its transcoding is not working (though i am able to play on mobile platforms using transcoder) - would anyone be able to share some insight here - i have also attached a snippet of the logs at debug level as this may help.
Also one thing that confuses me
Dec 05, 2016 22:17:20.101 [0x7f6586c77700] WARN - [Plex for Xbox One] [Connections] Katts is unavailable at https://192-168-0-27.4104136decd24345aedd0482d14388d3.plex.direct:32400/ (Status 0)
appears every time i attempt to play the file - despite the fact that his is a different server on the same network