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Plex Media Server on Ubuntu 16.04 hanging

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Hey guys, I have a bit of an issue, recently Plex Media Server has been hanging (and thus going offline for my users). I've got debug logs enabled, I wanted to start this thread to get a conversation going. Here are some version numbers:
Ubuntu 16.04.4 LTS
Plex Media Server Version 1.11.3.4803

I've enabled debug logging, so now it's just a matter of knowing which logs you need specifically that will help in troubleshooting this issue. I've restarted the service for now, but it should likely hang within another day or two, and I can grab the appropriate logs then.


Repository not working for me

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Im using debian TESTING (buster or what its called) and my plexmediaserver.list is
deb https://downloads.plex.tv/repo/deb ./public main
everytime i do apt update i get
Err:9 https://downloads.plex.tv/repo/deb ./public InRelease
403 Forbidden [IP: 2400:cb00:2048:1::6814:609 443]
Reading package lists... Done
E: Failed to fetch https://downloads.plex.tv/repo/deb/dists/./public/InRelease 403 Forbidden [IP: 2400:cb00:2048:1::6814:609 443]
E: Some index files failed to download. They have been ignored, or old ones used instead.

I think it stopped working after debian upgraded testing to buster but im not sure. Could'nt find any threads to this, anyone have a clue whats wrong here?

Plex Media Server shows blank image for movie poster and background

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I'm using Plex media server (Version 1.11.3.4803). Before last 2 updates, the server worked fine. I update the server as new updates available. I have the following problems.

  1. The server failed to load and display poster and background images for newly added videos and movies .

  2. Cast images are also blank.

No problem with old entries.

Changed my plex password and now server unavailable

Plex is not visible in input on LG Smart TV

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I own an LG TV 32lh570u model and I have installed Plex but it is not visible in the inputs.

Plex is not visible in input on LG Smart TV

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I own an LG TV 32lh570u model and I have installed Plex but it is not visible in the inputs.

Tv shows not showing up?

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Hi,

 

 So I've been running plex for several months now and I just added some shows for my son. Sesame Street and Word World and a couple of others. For some reason Plex is not adding them to the library.

 

When I login via the web and click on "View by Folder" I see the folders, when I login to my linux box and look in the folders I see mkv files and shows in all the folders.

 

However Plex thinks they are empty when "View by Folder" and there is no poster images or anything.

 

I renamed the Sesame street file to something simple in case it was a naming problem and I even renamed the folder to something simple as well. All directories are 777 for the hell of it.

 

I've never had this problem with any of Tv shows, Saturday Night Live, Arrow, Nashville, etc.. even movies I've had no problems. I have a total of 32 folders and only 16 of those folders are showing up under the "Kids" Channel I created for my son. 

 

Any help or suggestions would be greatly appreciated.

 

Cheers,
Turok

Dashboard error, database repair did not fix

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I am getting the error "There was an unexpected error loading the dashboard" when logging into plex. After doing some googling, I found the steps to repair a corrupt database: https://support.plex.tv/articles/201100678-repair-a-corrupt-database/

I followed those steps, but it didn't resolve the issue. The logs (with debug logging enabled) are here:
https://drive.google.com/file/d/1nIvM75misswDEP0ZodarjylDu5L3CTS3/view?usp=sharing

Plex still manages to play videos, it currently seems like just the dashboard is broken.


Problem with Plex on WD My Cloud EX2 Ultra

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Hi there, I bought a new WDMyCloud EX2 Ultra, and of course, I would like to run the Plex on it. I tried everything I was able to get it running, but after having it installed properly, after going to configuration Plex' web interface, it just does not see the server. I have it installed, we are on the same network, I am logged into the Plex web page, it just doesn't see it. I was trying to figure out with the WD Support, but they said based on logs and screenshot everything is fine on their side, that I shoul contact the Plex support, so here I am. What should I do? Thanks for help.

Plex server is running but not accessible

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I am on Ubuntu 17.10. According to service plexmediaserver status, Plex is running. When I go to http://127.0.0.1:32400/web/index.html#, it says it's unavailable. It shows me the one running on my laptop, however. I just updated to the latest version when this problem started. I have tried restarting the server and logging out and in to the Plex web app. How can the server be running on my system but be unavailable to the web app?

Plex fails to change poster image

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Recently I have gotten some problem with Plex when trying to select a different cover image.
Feb 25, 2018 21:28:51.928 [0x7f30fcffd700] ERROR - Error bringing media local (metadata://seasons/6/posters/com.plexapp.agents.thetvdb_c0123206c8b7442189db181be83c3500c68170b4).

Movie shown with 2 versions but 1 file

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Hello,
i have a problem.
I have some movies that in my server i see as if i have 2 versions, but actually there is only one file of the movie.
While if i enter in details i see 2 files but those are the some file, with the some name.
I attach an image.

How can i solve this?

plexmediaserver (1.11.3.4803-c40bba82e) won't install on Ubuntu 16.04.4 LTS

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I'm having problems installing plexmediaserver.
What am I doing wrong? :'(
I used to run 0.94... but when it was overwritten with 1.10.1 my working plexmediaserver disappeared.
Now, I'm plexless :s

~$ sudo dpkg -D 3 -i Downloads/plexmediaserver_1.11.3.4803-c40bba82e_amd64.deb
D000001: ensure_diversions: new, (re)loading
D000001: ensure_statoverrides: new, (re)loading
(Reading database ... 584514 files and directories currently installed.)
Preparing to unpack .../plexmediaserver_1.11.3.4803-c40bba82e_amd64.deb ...
D000001: process_archive oldversionstatus=broken due to postinst failure
D000002: fork/exec /var/lib/dpkg/info/plexmediaserver.prerm ( upgrade 1.11.3.4803-c40bba82e )
D000001: ensure_diversions: same, skipping
D000002: fork/exec /var/lib/dpkg/tmp.ci/preinst ( upgrade 1.10.1.4602-f54242b6b )
D000001: ensure_diversions: same, skipping
Unpacking plexmediaserver (1.11.3.4803-c40bba82e) over (1.10.1.4602-f54242b6b) ...
D000002: fork/exec /var/lib/dpkg/info/plexmediaserver.postrm ( upgrade 1.11.3.4803-c40bba82e )
D000001: ensure_diversions: same, skipping
D000001: process_archive updating info directory
D000002: process_archive info installed /var/lib/dpkg/tmp.ci/preinst as /var/lib/dpkg/info/plexmediaserver.preinst
D000002: process_archive info installed /var/lib/dpkg/tmp.ci/md5sums as /var/lib/dpkg/info/plexmediaserver.md5sums
D000002: process_archive info installed /var/lib/dpkg/tmp.ci/postrm as /var/lib/dpkg/info/plexmediaserver.postrm
D000002: process_archive info installed /var/lib/dpkg/tmp.ci/conffiles as /var/lib/dpkg/info/plexmediaserver.conffiles
D000002: process_archive info installed /var/lib/dpkg/tmp.ci/shlibs as /var/lib/dpkg/info/plexmediaserver.shlibs
D000002: process_archive info installed /var/lib/dpkg/tmp.ci/prerm as /var/lib/dpkg/info/plexmediaserver.prerm
D000002: process_archive info installed /var/lib/dpkg/tmp.ci/postinst as /var/lib/dpkg/info/plexmediaserver.postinst
D000002: process_archive tmp.ci script/file '/var/lib/dpkg/tmp.ci/control' is control
D000002: process_archive tmp.ci script/file '.' contains dot
D000002: process_archive tmp.ci script/file '..' contains dot
D000001: generating infodb hashfile
D000001: process queue pkg plexmediaserver:amd64 queue.len 0 progress 1, try 1
Setting up plexmediaserver (1.11.3.4803-c40bba82e) ...
D000001: deferred_configure updating conffiles
D000002: fork/exec /var/lib/dpkg/info/plexmediaserver.postinst ( configure )
Failed to execute operation: Invalid argument
dpkg: error processing package plexmediaserver (--install):
subprocess installed post-installation script returned error exit status 1
D000001: ensure_diversions: same, skipping
Processing triggers for ureadahead (0.100.0-19) ...
D000002: fork/exec /var/lib/dpkg/info/ureadahead.postinst ( triggered /etc/init.d /etc/init )
D000001: ensure_diversions: same, skipping
Processing triggers for systemd (229-4ubuntu21.1) ...
D000002: fork/exec /var/lib/dpkg/info/systemd.postinst ( triggered /etc/init.d )
D000001: ensure_diversions: same, skipping
Processing triggers for desktop-file-utils (0.22-1ubuntu5.1) ...
D000002: fork/exec /var/lib/dpkg/info/desktop-file-utils.postinst ( triggered /usr/share/applications )
D000001: ensure_diversions: same, skipping
Processing triggers for mime-support (3.59ubuntu1) ...
D000002: fork/exec /var/lib/dpkg/info/mime-support.postinst ( triggered /usr/share/applications )
D000001: ensure_diversions: same, skipping
Processing triggers for gnome-menus (3.13.3-6ubuntu3.1) ...
D000002: fork/exec /var/lib/dpkg/info/gnome-menus.postinst ( triggered /usr/share/applications )
D000001: ensure_diversions: same, skipping
Processing triggers for bamfdaemon (0.5.3~bzr0+16.04.20160824-0ubuntu1) ...
D000002: fork/exec /var/lib/dpkg/info/bamfdaemon.postinst ( triggered /usr/share/applications )
Rebuilding /usr/share/applications/bamf-2.index...
D000001: ensure_diversions: same, skipping
Errors were encountered while processing:
plexmediaserver

Attempting to replace linux plex user with another standard user.

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I couldn't think of the best way to write this. Apologies in advance.

The setup:
PMS on Centos 7 minimal within ESXI (6.5.0U1)(2 vcpu, 8gb ram at the given time)
Using NFS to connect to multiple synology 1817+ with future expansion plans (may or may not be synology).
The why:
I wanted plex's uid of 996 to match on the multiple NAS. I could edit this by way of /etc/passwd (no usermod avail) on each of the individual NAS, but didn't feel content with this method. The uid of plex on each NAS wasn't guaranteed to be the same with each other so replacing the uid on the plex vm didn't seem feasible. Not to mention, when I did attempt this: plex broke. oops!
The bandage:
First of all: thank you to everyone on this forum.
I didn't really want a plex user on each of the NAS and already had a RO user (all using the same uid) that I was using. I stopped the plex service, added the following to an override.conf:

$ cat /etc/systemd/system/plexmediaserver.service.d/override.conf
#
[Service]
User=nayeon
Group=nayeon.
#
$

chown'd /usr/lib/plexmediaserver to nayeon:nayeon, used daemon-reload, and restarted the plex server.
Using one NAS as an example, its fstab entry is:

192.168.1.7:/volume1/korean /mnt/nfs/korean nfs defaults,sec=sys,ro,async,bg 0 0

Within synology's ui, nayeon (uid is 1027 on all machines) is given RO permission to the shared folder. Group permissions didn't seem like a good route.

Where I'm at now:
When using the plex user, it wouldn't have access to the folder. (only root did initially) By using nayeon, the folder contents are now accessible but I feel it may not be stable. When setting up a library, plex front-end slowed to a crawl and occasionally gave "There was an unexpected error loading the dashboard" errors. To be specific, this was while fstab was using defaults 0 0. I haven't had enough time to see if the added entries made any changes. The reality is: I couldn't find a lot of current information on changing away from the default plex user and want to make sure everything necessary was done (or if there is a better way to do it from plex vm side only)

NFS rule:
hostname or ip: 192.168.1.51
privilege: read only
squash: no mapping
security: sys
enable async checked
allow connections from port 1024+ unchecked
allow users to access mounted subfolders checked

Does anyone else have this problem?

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I have 2 Plex servers and sometimes the media scanner stops working and the server settings become unavailable on one of the servers. When I log to the server and look at the process list there is a lot of defunct plex processes. If I stop and restart PMS then everything is fixed but until I do this the server will not scan for or add new files and I can not access the settings. I have had the issue on both servers at differant times. Both servers run Ubuntu 16.04.4 and PMS 1.11.3.4803


Low streaming quality !

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Hi, i need some help here ! i just made a simple plex server for me and my friends on ubuntu server (3.6 quad core 8gigs rams some SSD's) but everytime we want to stream a movie from the web the quality is soooo bad :s already tried to change all settings for streaming and set it to maximum... stil wont change. only the local streaming works great but that we dont need. i wil attached a picture !

Help plex configuration on dedicated server

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Hello everyone, I decided to rent a server on aruba for my needs and for a really ridiculous price but I saw that they give you the Centos system and I have never tinkered with this system! Given that I have already done something on how to install cents on mac at this point I need some good soul to explain how to install the server. Besides, I was wondering if I can rent the server and have all the files stored on my own on my hard drives.
I hope I explained myself! Thank you!

PMS on Ubuntu 16.04 and Optimized Mobile/TV versions

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Hi all,
I'm noticing an issue when I optimize some media (.mkv with h264 video track).
I go in deep with my problem: I prepare my files in order to be ready for the devices of my family (PMP, Chromecast, Samsung TV, Android Smartphones) with Optimized Version of my original files.
When the source .mkv is a 1080p with level 4.1 or 4.0 I transcode using default "Optimized for TV".
When the source .mkv is a 720p with level 4.1 or 4.0 I transcode using default "Optimized for Mobile".
In both cases after transcoding, I delete the original .mkv file and keep only .mp4 optimized files and update my library.
But I noticed that both cases my .mp4 files have a level of 5.1 (and with level I mean the profile, which is higher then the source!).
Now this cause me a big problem, because I've got more then one device (for example Chromecast) which does not support mp4 files with a level higher then 4.1 (this is why I transcode my files before to refresh my library).

My goal it's just to transcode the original file with default profiles and keep (or lower) the h264 video profile to 4.0 or 4.1 because my ubuntu server can not handle transcoding when playing a file.

Makes no sense having a transcoded version of a file higher then the source one....

I forgot to mention that my PMS version is 1.10.1.4602.

If somebody wants, I can post /attach details about media files with ffmpeg or another tool.

Thanks
Alessio

Why is my number of streams so low?

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**My Rig:
Heatsink: ​Cooler Master Hyper 212
Ram: ​Corsair Vengeance LPX 16GB
(2x8GB) DDR4 DRAM 2400MHz
Processor: ​AMD Ryzen 7 1800X
Motherboard: ​ASRock X370 TAICHI
Power Supply: ​EVGA SuperNOVA 550
G3
Case: ​Rosewill - Black ATX Full Tower
Gaming Computer Case - Throne-Window
Storage: ​(6) WD Red 4TB NAS Hard
Disk Drive - 5400 RPM
(1) WD Blue 1TB
Graphics Card: Radeon HD 7450
OS: Ubuntu 16.04 LTS
Software: Plex Media Server 1.11.3.4803
I use the red drives in raid 10 using zfs. (Three mirrored pools). The Blue drive is my OS.

**Question:
I am only able to get about four 1080p streams with my processor. The video is a direct stream, the audio is being transcoded from ac3 to aac. The size of the file is only 2.66 GB as well. I have tested my CPU and all 16 threads are working.

[Ubuntu 16.04 LTS] Plex crashing often, randomly becomes indirect connection that never loads?

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Hey! Thanks for checking my question out.

So basically my Plex Media Server keeps hanging pretty consistently every few hours. I've got logs from the crashes, and it usually seems to be something to do with Sync. Weirdly rather then the server just going offline, plex.tv reports an indirect connection - except it never loads.

If anyone can help or tell me what's going wrong, I'd be really grateful. The server runs on Ubuntu 16.04 LTS.

Restarting the service also takes a minute to react. I rebuilt the database (very big database, over 65,000 items) recently on another machine and the server ran fine without crashes for like, 3 weeks on end. That leads me to believe the database isn't corrupt or anything, so I'm totally stumped as to why it's hanging/crashing so often :(

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